Help center
Guides for booking, paying and cancelling
Written against how the Airplaner platform actually behaves — not generic travel advice.
Searching & booking accommodation
Finding the right property and turning a rate into a confirmed stay.
Multi-room bookings & the basket
Booking for a group, and holding several reservations before paying once.
Payments
Card, agency wallet, on-hold bookings and paying at the property.
Vouchers, invoices & booking documents
What each document is for and where to find it.
Cancellations & refunds
Deadlines, how to cancel, and how money comes back.
Agency accounts
Signing in, verification, and running an agency workspace.
Managing your bookings
After confirmation: details, passengers, dates and status.
Contacting support
How to reach a person and what to have ready.
Searching & booking accommodation
Finding the right property and turning a rate into a confirmed stay.
Multi-room bookings & the basket
Booking for a group, and holding several reservations before paying once.
Payments
Card, agency wallet, on-hold bookings and paying at the property.
Vouchers, invoices & booking documents
What each document is for and where to find it.
Cancellations & refunds
Deadlines, how to cancel, and how money comes back.
Agency accounts
Signing in, verification, and running an agency workspace.
Managing your bookings
After confirmation: details, passengers, dates and status.
Contacting support
How to reach a person and what to have ready.
Still need help?
Read the cancellations explainer or the FAQ, or reach us directly: